| 1 | FSCEL ;SLC/STAFF-NOIS Edit Log ;3/16/98  19:24
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| 2 |  ;;1.1;NOIS;;Sep 06, 1998
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| 3 |  ;
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| 4 | NEW ; from FSCLMP, FSCOPT
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| 5 |  N ACTION,CALLID,CALLNUM,OK,RDATE,SITE
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| 6 |  D ID^FSCELID(.SITE,.RDATE,.CALLID,.CALLNUM,.OK)
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| 7 |  I 'OK Q
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| 8 |  W !?5,"Call ID: ",CALLID
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| 9 |  I '$$ACCESS^FSCU(DUZ,"SPEC") D NEW^FSCELSNS(CALLID,CALLNUM) Q
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| 10 |  D NEW^FSCELS(SITE,CALLNUM)
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| 11 |  N CONALERT,CONTACT,CONTNAME
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| 12 |  S CONALERT=$$CONALERT^FSCUP
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| 13 |  S CONTACT=+$P(^FSCD("CALL",CALLNUM,0),U,6),CONTNAME=""
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| 14 |  I CONTACT S CONTNAME=$$VALUE^FSCGET(CONTACT,7100,2.1)
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| 15 |  I CONALERT="F" D
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| 16 |  .I 'CONTACT W !,"Contact person not filled in.",$C(7) H 2 D RECON^FSCELS(SITE,CALLNUM) Q
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| 17 |  .D ALERT(CONTACT,CALLNUM)
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| 18 |  I CONALERT="P" D
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| 19 |  .I 'CONTACT W !,"Contact person not filled in.",$C(7) H 2 D RECON^FSCELS(SITE,CALLNUM) Q
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| 20 |  .N DIR,X,Y K DIR
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| 21 |  .S DIR(0)="YAO",DIR("A")="Would "_CONTNAME_" like to automatically be alerted to edits? ",DIR("B")="NO"
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| 22 |  .S DIR("?",1)="Enter YES to have this contact person alerted whenever this call is edited."
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| 23 |  .S DIR("?",2)="Enter NO to not schedule this person for automatic alerts."
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| 24 |  .S DIR("?")="^D HELP^FSCU(.DIR)"
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| 25 |  .S DIR("??")="FSC U1 NOIS"
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| 26 |  .D ^DIR K DIR
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| 27 |  .I Y'=1 D ALERT(CONTACT,CALLNUM)
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| 28 |  I $D(DTOUT) D OPEN(CALLID,CALLNUM) Q
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| 29 |  N DIR,X,Y K DIR
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| 30 |  S DIR(0)="SAMO^MAKE A NOTE:MAKE A NOTE;REFER:REFER;CLOSE:CLOSE;OPEN:OPEN",DIR("A")="Further action - (M)ake a Note, (R)efer, (C)lose, (O)pen: " S DIR("B")=$S($$CLOSE(DUZ):"CLOSE",1:"OPEN")
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| 31 |  S DIR("?",1)="Enter M to make a note.  The call will remain open."
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| 32 |  S DIR("?",2)="Enter R to change the status to Referred."
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| 33 |  S DIR("?",3)="Enter C to close this call."
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| 34 |  S DIR("?",4)="Enter O or '^' to leave this call open without making a note."
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| 35 |  S DIR("?",5)="Enter '??' for additional help."
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| 36 |  S DIR("?")="^D HELP^FSCU(.DIR)"
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| 37 |  S DIR("??")="FSC U1 NOIS"
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| 38 |  D ^DIR K DIR
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| 39 |  S ACTION=Y
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| 40 |  I ACTION="OPEN"!$D(DIRUT) D OPEN(CALLID,CALLNUM)
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| 41 |  I ACTION="CLOSE" D
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| 42 |  .;D STATUS^FSCES(CALLNUM,"",1)
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| 43 |  .D NOTES("Make a Note (in addition to resolution summary)? ")
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| 44 |  .D UPDATE^FSCTASK(CALLNUM)
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| 45 |  .D CLOSE^FSCEC(CALLNUM,.OK) I 'OK Q
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| 46 |  .D STATUS^FSCES(CALLNUM,1,2)
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| 47 |  .D UPDATE^FSCTASK(CALLNUM)
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| 48 |  I ACTION="REFER" D
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| 49 |  .;D STATUS^FSCES(CALLNUM,"",1)
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| 50 |  .D UPDATE^FSCTASK(CALLNUM)
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| 51 |  .D STATUS^FSCES(CALLNUM,1,3)
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| 52 |  .D NOTES("Include a note with this status change? ")
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| 53 |  .D UPDATE^FSCTASK(CALLNUM)
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| 54 |  I ACTION="MAKE A NOTE" D
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| 55 |  .D NOTES("")
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| 56 |  .D OPEN(CALLID,CALLNUM)
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| 57 |  D WKLD^FSCEWKLD(CALLNUM,1)
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| 58 |  D LIST^FSCELL(CALLNUM)
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| 59 |  Q
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| 60 |  ;
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| 61 | CLOSE(USER) ; $$(user) -> 1 or 0 for default of prompt to close call
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| 62 |  I $P(^FSC("SPEC",USER,0),U,13) Q 1
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| 63 |  Q 0
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| 64 |  ;
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| 65 | NOTES(ASK) ; get notes
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| 66 |  N DIR,OK,OPER,X,Y K DIR
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| 67 |  I $L($G(ASK)) S OK=1 D  Q:'OK
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| 68 |  .S DIR(0)="YAO",DIR("A")=ASK,DIR("B")="NO"
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| 69 |  .S DIR("?",1)="Enter YES to make a note on this call."
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| 70 |  .S DIR("?",2)="Enter NO change the status without making a note."
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| 71 |  .S DIR("?")="^D HELP^FSCU(.DIR)"
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| 72 |  .S DIR("??")="FSC U1 NOIS"
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| 73 |  .D ^DIR K DIR
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| 74 |  .I Y'=1 S OK=0 Q
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| 75 |  D DATA^FSCEN("ACTION",.OPER)
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| 76 |  I OPER="ACCEPT" D NOTE^FSCEF(CALLNUM,"ACTION")
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| 77 |  Q
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| 78 |  ;
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| 79 | ALERT(USER,CALL) ; schedule user for alert on call
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| 80 |  D SETUP^FSCNOT(CALL,,,USER_U_1,"ALERT","EDITED")
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| 81 |  Q
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| 82 |  ;
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| 83 | OPEN(CALLID,CALLNUM) ; from FSCELSNS
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| 84 |  ; msg if call is not closed or referred, status updated to open
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| 85 |  W !,"This call ("_CALLID_") will remain open."
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| 86 |  ;D STATUS^FSCES(CALLNUM,"",1)
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| 87 |  D UPDATE^FSCTASK(CALLNUM)
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| 88 |  H 1
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| 89 |  Q
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