[613] | 1 | FSCEL ;SLC/STAFF-NOIS Edit Log ;3/16/98 19:24
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| 2 | ;;1.1;NOIS;;Sep 06, 1998
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| 3 | ;
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| 4 | NEW ; from FSCLMP, FSCOPT
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| 5 | N ACTION,CALLID,CALLNUM,OK,RDATE,SITE
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| 6 | D ID^FSCELID(.SITE,.RDATE,.CALLID,.CALLNUM,.OK)
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| 7 | I 'OK Q
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| 8 | W !?5,"Call ID: ",CALLID
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| 9 | I '$$ACCESS^FSCU(DUZ,"SPEC") D NEW^FSCELSNS(CALLID,CALLNUM) Q
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| 10 | D NEW^FSCELS(SITE,CALLNUM)
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| 11 | N CONALERT,CONTACT,CONTNAME
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| 12 | S CONALERT=$$CONALERT^FSCUP
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| 13 | S CONTACT=+$P(^FSCD("CALL",CALLNUM,0),U,6),CONTNAME=""
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| 14 | I CONTACT S CONTNAME=$$VALUE^FSCGET(CONTACT,7100,2.1)
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| 15 | I CONALERT="F" D
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| 16 | .I 'CONTACT W !,"Contact person not filled in.",$C(7) H 2 D RECON^FSCELS(SITE,CALLNUM) Q
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| 17 | .D ALERT(CONTACT,CALLNUM)
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| 18 | I CONALERT="P" D
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| 19 | .I 'CONTACT W !,"Contact person not filled in.",$C(7) H 2 D RECON^FSCELS(SITE,CALLNUM) Q
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| 20 | .N DIR,X,Y K DIR
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| 21 | .S DIR(0)="YAO",DIR("A")="Would "_CONTNAME_" like to automatically be alerted to edits? ",DIR("B")="NO"
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| 22 | .S DIR("?",1)="Enter YES to have this contact person alerted whenever this call is edited."
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| 23 | .S DIR("?",2)="Enter NO to not schedule this person for automatic alerts."
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| 24 | .S DIR("?")="^D HELP^FSCU(.DIR)"
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| 25 | .S DIR("??")="FSC U1 NOIS"
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| 26 | .D ^DIR K DIR
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| 27 | .I Y'=1 D ALERT(CONTACT,CALLNUM)
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| 28 | I $D(DTOUT) D OPEN(CALLID,CALLNUM) Q
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| 29 | N DIR,X,Y K DIR
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| 30 | S DIR(0)="SAMO^MAKE A NOTE:MAKE A NOTE;REFER:REFER;CLOSE:CLOSE;OPEN:OPEN",DIR("A")="Further action - (M)ake a Note, (R)efer, (C)lose, (O)pen: " S DIR("B")=$S($$CLOSE(DUZ):"CLOSE",1:"OPEN")
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| 31 | S DIR("?",1)="Enter M to make a note. The call will remain open."
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| 32 | S DIR("?",2)="Enter R to change the status to Referred."
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| 33 | S DIR("?",3)="Enter C to close this call."
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| 34 | S DIR("?",4)="Enter O or '^' to leave this call open without making a note."
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| 35 | S DIR("?",5)="Enter '??' for additional help."
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| 36 | S DIR("?")="^D HELP^FSCU(.DIR)"
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| 37 | S DIR("??")="FSC U1 NOIS"
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| 38 | D ^DIR K DIR
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| 39 | S ACTION=Y
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| 40 | I ACTION="OPEN"!$D(DIRUT) D OPEN(CALLID,CALLNUM)
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| 41 | I ACTION="CLOSE" D
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| 42 | .;D STATUS^FSCES(CALLNUM,"",1)
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| 43 | .D NOTES("Make a Note (in addition to resolution summary)? ")
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| 44 | .D UPDATE^FSCTASK(CALLNUM)
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| 45 | .D CLOSE^FSCEC(CALLNUM,.OK) I 'OK Q
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| 46 | .D STATUS^FSCES(CALLNUM,1,2)
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| 47 | .D UPDATE^FSCTASK(CALLNUM)
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| 48 | I ACTION="REFER" D
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| 49 | .;D STATUS^FSCES(CALLNUM,"",1)
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| 50 | .D UPDATE^FSCTASK(CALLNUM)
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| 51 | .D STATUS^FSCES(CALLNUM,1,3)
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| 52 | .D NOTES("Include a note with this status change? ")
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| 53 | .D UPDATE^FSCTASK(CALLNUM)
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| 54 | I ACTION="MAKE A NOTE" D
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| 55 | .D NOTES("")
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| 56 | .D OPEN(CALLID,CALLNUM)
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| 57 | D WKLD^FSCEWKLD(CALLNUM,1)
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| 58 | D LIST^FSCELL(CALLNUM)
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| 59 | Q
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| 60 | ;
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| 61 | CLOSE(USER) ; $$(user) -> 1 or 0 for default of prompt to close call
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| 62 | I $P(^FSC("SPEC",USER,0),U,13) Q 1
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| 63 | Q 0
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| 64 | ;
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| 65 | NOTES(ASK) ; get notes
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| 66 | N DIR,OK,OPER,X,Y K DIR
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| 67 | I $L($G(ASK)) S OK=1 D Q:'OK
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| 68 | .S DIR(0)="YAO",DIR("A")=ASK,DIR("B")="NO"
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| 69 | .S DIR("?",1)="Enter YES to make a note on this call."
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| 70 | .S DIR("?",2)="Enter NO change the status without making a note."
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| 71 | .S DIR("?")="^D HELP^FSCU(.DIR)"
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| 72 | .S DIR("??")="FSC U1 NOIS"
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| 73 | .D ^DIR K DIR
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| 74 | .I Y'=1 S OK=0 Q
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| 75 | D DATA^FSCEN("ACTION",.OPER)
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| 76 | I OPER="ACCEPT" D NOTE^FSCEF(CALLNUM,"ACTION")
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| 77 | Q
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| 78 | ;
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| 79 | ALERT(USER,CALL) ; schedule user for alert on call
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| 80 | D SETUP^FSCNOT(CALL,,,USER_U_1,"ALERT","EDITED")
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| 81 | Q
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| 82 | ;
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| 83 | OPEN(CALLID,CALLNUM) ; from FSCELSNS
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| 84 | ; msg if call is not closed or referred, status updated to open
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| 85 | W !,"This call ("_CALLID_") will remain open."
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| 86 | ;D STATUS^FSCES(CALLNUM,"",1)
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| 87 | D UPDATE^FSCTASK(CALLNUM)
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| 88 | H 1
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| 89 | Q
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